Chief Executive Officer – itel-BPO Solutions
President – Business Process Industry Association of Jamaica
Yoni Epstein is the Chairman of Alpha Angels. He is a leading authority on outsourcing in Jamaica and is tasked with the responsibility of collaborating with industry players and the Government to expand Jamaica’s outsourcing industry in his capacity as President of the Business Process Industry Association.
He has over sixteen (16) years of professional experience in the contact center industry and was ranked one of the 50 most influential executives in Nearshore Outsourcing in Latin America and the Caribbean. He also represents the ICT-BPO cluster on several private and public sector committees geared towards enhancing the growth and sustainable development of the ICT/BPO sector.
As CEO of itel-BPO Solutions, Yoni organization has 500 full-time employees across 5 sites located in Montego Bay and Kingston, Jamaica and Freeport, Grand Bahama; with the Montego Bay office awarded “Employer of the Year” both in 2013 and 2014 by the Montego Bay Free Zone Company. Prior to establishing itel-BPO Solutions in 2012, Yoni served as Global Director of Site Operations at Sandals and Beaches Resorts’ contact centre; where he managed fifteen (15) business units, 400+ employees in six countries simultaneously.
Yoni pursued his education in Hospitality Management at the Florida International University and later studied Culinary Arts at Johnson and Wales University in Miami, Florida.
Adam Stewart is the dynamic CEO of Sandals Resorts International (SRI), which owns and operates Caribbean-based Sandals, Beaches and Grand Pineapple Beach Resorts. Stewart oversees all areas of SRI operations, headquartered in Montego Bay, Jamaica.
In the years under Stewart’s leadership, Sandals has experienced a period of unprecedented growth, innovation and development transforming the all-inclusive concept to Luxury Included® resorts that offer guests levels of exclusivity never seen before and attracting admiration throughout the world.
In June 2009, with his passion for sharing the Caribbean with others as his inspiration, Stewart launched the Caribbean’s premier luxury tour company, Island Routes Adventure Tours, offering unique island adventures throughout the region.
In August 2009, Adam Stewart was appointed as CEO and Deputy Chairman of the family-owned ATL Group comprising the Jamaica Observer, the country’s leading daily newspaper and ATL Appliance Traders, a chain of domestic and commercial appliance outlets combining exclusive distributorship of the world’s top electronic brands and ‘unbeatable’ customer service throughout the country.
In 2010, driven by his love of cars, Stewart changed the face of the automotive industry in Jamaica forever with the creation of ATL Automotive, which boasts unrivalled sales and service of Audi, Volkswagen, and Honda automobiles from their multimillion dollar facilities.
Andrea met her Jamaican husband, Richard Fraser, in England while studying at law school and knew that it was his goal to return to Jamaica one day. After he was recruited by telecommunications giant Digicel in 2007, Kinach came to Jamaica and has lived here since.
Kinach joined Patterson Mair Hamilton and re-qualified as an attorney-at-law in 2008. She has been a partner at the firm since October 1, 2011. The firm is known in the local market for its particular expertise in banking, tax, corporate finance, commercial property and litigation services.
Andrea’s experience in Jamaica is positive because the market is sophisticated but still open to development. One such development led by the firm for its client the Jamaica Stock Exchange was the creation of the junior market. “The firm worked with the JSE and local stakeholders to establish the rules, alongside the Ministry of Finance. The minister at the time also assisted us to create a special incentive that would enable companies listed on the junior market to grow and, in the process, become more competitive,” she explained. The junior market aims to give small and medium sized companies that are incorporated anywhere in the CARICOM region with a platform to raise equity funds for growth.
To date, Kinach and Patterson Mair Hamilton have brought 13 client companies to list on the junior market. “I am interested in building markets. The junior market platform is just one example of what can be done when we explore synergies between Government and our clients, including the JSE and local business and this can ultimately result in added value for all concerned,” Kinach said. “I am pleased at the bright spark that the junior market has provided in what is an otherwise gloomy economic time, and the fact that our firm has assisted to develop such innovative legal solutions for our clients.”
Brian Jardim is the Chief Executive Officer of Rainforest Seafoods, the Caribbean’s largest supplier of premium quality fish and seafood. Brian, an accomplished businessman, founded Rainforest in 1995.
In 1995, he also partnered with Ian Dear to form Island Entertainment Brands (IEB), which owns and operates 12 restaurants and bars in three Caribbean islands, including the Caribbean franchise of Jimmy Buffett’s Margaritaville, Marguerites Seafood by the Sea, Groovy Grouper, Blue Beat Jazz Bar, and the Jamaica Bobsled Café franchise.
In March 2010, Brian sold his interest in IEB to focus on expanding Rainforest Seafoods and his other Caribbean interests. Today, Rainforest imports seafood products from around the world and further processes, brands and distributes throughout the Caribbean. The company operates two state-of-the-art depots and 18 retail outlets in Jamaica with a distribution network that extends to all major supermarkets, hotels, restaurants, and wholesalers.
Over the past few years, Rainforest has experienced rapid growth, and has been diversifying its operations even further into seafood processing plants, fishing vessels and supplying fresh seafood to the US market.
Brian is a member of the Montego Bay Chamber of Commerce and the Private Sector Organisation of Jamaica, and sits on the board of directors of First Global Bank and CGM Gallagher Insurance Company.
He earned a diploma in business administration from Ryerson University in Toronto, Canada; a bachelor’s degree in business administration and a master’s degree in financial accounting from the University of Florida.
Entrepreneur Lisa Lake, experimented with a few spirited pursuits before spearheading the Branson Centre of Entrepreneurship-Caribbean. Her extensive expertise with business and brand development, successful team management, product delivery, and economic development have all contributed to her strategic vision for the Branson Centre’s support for aspiring Caribbean entrepreneurs.
Prior to the Branson Centre, Lisa served as the Director of Operations for Brand Extensions at Sandals Resorts International, where she helped launch the successful resort chain’s newest brands, Sandals Lifestyle and Island Routes Caribbean Adventure Tours. Preceding her unique journey with Sandals Resorts International, Lisa worked with the OTF Group, a consulting firm focused on issues of competitiveness in developing countries. There she led a market research effort and developed an investment prospectus to support the development of the Scotch Bonnet Pepper, a fiery, key ingredient in Jamaica’s staple spice, jerk.
Lisa holds a BA in Economics (magna cum laude) and a BA in Architectural Studies (magna cum laude) from Tufts University and a Masters of Public Administration in International Development from Harvard University’s Kennedy School. In celebration of Jamaica’s 50th year of independence, in 2012 she was named one of the “50Under50” business leaders shaping Jamaica’s future by The Private Sector Organization of Jamaica and The Jamaica Gleaner. Lisa is married to Yoni Epstein, and the pair recently launched Island Outsourcers, a business process outsourcing firm based in Montego Bay, Jamaica.
Lisandra Rickards is Founding Advisor and Interim Network Manager for Alpha Angels. She is also Entrepreneur Programme Manager at the Branson Centre of Entrepreneurship – Caribbean, where she has developed and delivered scaled initiatives to over 400 Caribbean entrepreneurs and counting – including heading the Centre’s Access to Finance initiative – developing equity, loan, crowdfunding and grant opportunities, designing and developing the core content for the Centre’s free and open on-line platform, helping to launch the Alpha Angels Network of business angels in Jamaica, and impact analysis and reporting.
Lisandra has conducted economic and statistical research for the best-selling books Freakonomics and Superfreakonomics; consulted for the Ministry of Finance in Jamaica; worked at Bain & Company in New York City; and has helped develop a global brand strategy for Caribbean conglomerate GraceKennedy. She was recently a Director of Business Development at the RMP Group, a private investment firm based in Orlando, Florida that targets businesses in the United States currently
servicing Fortune 1000 clients for investments of growth capital.
Lisandra has an MBA with First-Year Honors from Harvard Business School, and a B.A. in Economics from the University of Chicago, where she graduated Phi Beta Kappa and Student Marshal. In 2008, she was featured in the CNBC documentary
The Money Chase: Inside Harvard Business School.
Mark Hart is currently the Executive Chairman of Caribbean Producers Jamaica (CPJ). He previously served as CPJ’s Chief Executive Officer from 2004 to 2011 and is also the founding and controlling shareholder of the company.
Mark began his career as the Managing Director of the Hart family’s group of companies in 1982, eventually becoming Chairman and Chief Executive Officer in 1997. Mark has also served as Chairman of Montego Bay Ice Company Limited, a company listed on the Jamaica Stock Exchange Main Market.
Mark was formerly the Chairman of the Airports Authority of Jamaica as well as a member of the boards of the Tryall Club and the Montego Bay Yacht Club. In the past he has served as a Director of Dehring Bunting and Golding Limited (now Scotia Investments Limited), the American Chamber of Commerce of Jamaica, the Montego Bay Chamber of Commerce, amongst others.
Mark is a graduate of the University of Miami where he gained a Bachelor of Science degree in History and Motion Picture Film Production. He has also completed a programme in Executive Education with focus on accounting and planning at Columbia University of New York. Mark recently produced a documentary film, Rise Up. He is married to Dr. Candace Hart and together they have 3 children: Maya, Ethan and Cameron.