Chief Executive Officer – itel-BPO Solutions
President – Business Process Industry Association of Jamaica
Yoni Epstein is the Chairman of Alpha Angels. He is a leading authority on outsourcing in Jamaica and is tasked with the responsibility of collaborating with industry players and the Government to expand Jamaica’s outsourcing industry in his capacity as President of the Business Process Industry Association.
He has over sixteen (16) years of professional experience in the contact center industry and was ranked one of the 50 most influential executives in Nearshore Outsourcing in Latin America and the Caribbean. He also represents the ICT-BPO cluster on several private and public sector committees geared towards enhancing the growth and sustainable development of the ICT/BPO sector.
As CEO of itel-BPO Solutions, Yoni organization has 500 full-time employees across 5 sites located in Montego Bay and Kingston, Jamaica and Freeport, Grand Bahama; with the Montego Bay office awarded “Employer of the Year” both in 2013 and 2014 by the Montego Bay Free Zone Company. Prior to establishing itel-BPO Solutions in 2012, Yoni served as Global Director of Site Operations at Sandals and Beaches Resorts’ contact centre; where he managed fifteen (15) business units, 400+ employees in six countries simultaneously.
Yoni pursued his education in Hospitality Management at the Florida International University and later studied Culinary Arts at Johnson and Wales University in Miami, Florida.